Customers and trade accounts have come to learn
that no other service center can match Universal's:
  • Unprecedented Turnaround. Two to three days on routine jobs and no more than 5 to 7 days on complete

  • Communication skills. Universal will call you within
    24 hours of receiving a job with an estimate. Trade accounts are continuously updated on the status of their job(s).

  • Ability to help trade accounts build customer loyalty.
    UWR's #1 concern is that each job serviced be
    executed at a level that will help their trade accounts
    build customer confidence and satisfaction.
    UWR achieves this by keeping communication lines
    open between trade accounts before, during and
    especially after services are rendered.

  • Warranty Policy. Universal's warranties are the best
    in the industry. Trade accounts build customer
    confidence by passing on UWR's warranties.

  • Size of component inventory. Universal has one of the world's largest inventories of spare parts for vintage,
    one of a kind, antique and modern timepieces.
    This allows UWR a faster turnaround on all their
    repairs and restorations.

  • Ability to restore any timepiece to its original condition.
    Most collectors and owners of vintage & antique
    timepieces look to have them restored to their
    original condition. With Universal's huge inventory of components coupled with their watchmakers' ability to remanufacture parts, UWR can restore ANY timepiece
    to its original condition.

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UWR • 177 S. Old Woodward Ave. • Birmingham • MI • 48009 • 248-723-5550
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