|Customers and trade
accounts have come to learn
that no other service center can match Universal's:
- Unprecedented Turnaround. Two to three days
on routine jobs and no more than 5 to 7 days on complete
- Communication skills. Universal will call you
24 hours of receiving a job with an estimate. Trade accounts are continuously
updated on the status of their job(s).
- Ability to help trade accounts build customer
UWR's #1 concern is that each job serviced be
executed at a level that will help their trade accounts
build customer confidence and satisfaction.
UWR achieves this by keeping communication lines
open between trade accounts before, during and
especially after services are rendered.
- Warranty Policy. Universal's warranties are
in the industry. Trade accounts build customer
confidence by passing on UWR's warranties.
- Size of component inventory. Universal has one
of the world's largest inventories of spare parts for vintage,
one of a kind, antique and modern timepieces.
This allows UWR a faster turnaround on all their
repairs and restorations.
- Ability to restore any timepiece to its original
Most collectors and owners of vintage & antique
timepieces look to have them restored to their
original condition. With Universal's huge inventory of components
coupled with their watchmakers' ability to remanufacture parts, UWR
can restore ANY timepiece
to its original condition.